Cancellation and no-show policy
Life happens, and we know it. This page exists so the rules are never a surprise: what counts as a late cancellation, what it costs, and what to do when something genuinely comes up.
The policy, in plain terms.
Every appointment here is a 40-minute block reserved for one person with one clinician. Nothing is double-booked, which is good for your care and does mean an empty block cannot be filled at short notice. The policy below is built around that, and it is deliberately gentle the first time.
What counts as a late cancellation
A cancellation is only recorded when a session is cancelled inside the 24-hour window before the appointment. Give us more than 24 hours notice and nothing is recorded and nothing is charged. A no-show is recorded when a scheduled patient does not arrive and has not contacted the office in time.
First occurrence
A warning, and no fee. If you are not already receiving appointment reminders, we enroll you so the next one does not slip past you. That is the entire first step.
Second occurrence and after
An $85 fee applies from the second late cancellation or no-show, and to each occurrence after that. It is paid to the practice directly and needs to be settled before your next visit and before further appointments are scheduled.
After a third no-show
Our administrative staff reviews your account and your plan of care with you. That is a practical step rather than a punishment. If the schedule we built together is not workable for your life, we would rather rebuild it than keep charging you for a time you cannot make.
How to cancel
Call (508) 675-3200 for either the Swansea or the Providence office, as early as you know. Earlier is always better, because a block released with notice usually goes to another patient who has been waiting for one.
Why we hold this line.
Progress in physical therapy is not made at the evaluation. It is made at the follow-ups, where we retest what changed since last time, adjust the plan, and load the tissue a little more than the visit before. Most patients come two to three times a week for exactly that reason. When visits get skipped, the plan stretches out and each session has to spend its first half recovering ground you had already gained.
There is a second reason, and we would rather say it plainly than pretend it does not exist. A late cancellation leaves a reserved block that another patient could have used, and the busiest hours are the hardest to give back. Someone waiting for an early morning slot in Providence does not get it, and the practice absorbs the cost of a room with nobody in it.
What we do on our side
We work hard to fit your schedule in the first place, including a wide spread of hours across both offices, and we send reminders. When something real happens, an emergency, a sick child, a work crisis, call us. We would far rather move you to another time in the same week than record a cancellation, and we can usually find something if we hear from you early.
If you have a question about a fee
Call (508) 675-3200 and ask. We will tell you which appointment it relates to and what the balance is. Broader payment terms, insurance and self-pay questions are covered on our financial policy page, and how an unmet deductible works visit by visit is on the deductible plan page.
The short version: more than 24 hours notice costs nothing. A first late cancellation or no-show is a warning. From the second onward it is $85, payable before your next visit.
Ready when you are.
Fri: 7:00am - 3:40pm